Insurance & Financial
Payment is due at time of service. Please be prepared to pay your co-pay, co-insurance, or any applicable deductible at the time of your appointment.
We accept cash, personal checks, money orders, Visa, and MasterCard. Returned checks will incur a returned check fee.
Our office participates with Medicare, NC Medicaid, NC Workman’s Comp, and Blue Cross Blue Shield (BCBS).
If you have another kind of insurance, we are still happy to see you. Depending on your insurance policy and plan, you may be eligible for a special authorization, known as a network adequacy or geographical “gap” authorization, which will allow you to use your in-network benefits without penalties. United Healthcare, Cigna, and Aetna often offer these types of authorizations.
Our office will work diligently with your referring doctor to obtain whatever insurance authorizations are available to help you defray the cost of your visit and possible surgery. Please feel free to contact our office or your insurance company to find out if you might be eligible for this benefit.
A valid insurance card and photo ID are required at the time of your visit. Although we file most insurance for you as a courtesy, the bill is ultimately your responsibility. If you have a question about a bill or a denial, please don’t hesitate to contact our office. Our insurance/billing staff is exceptionally knowledgeable and willing to fight erroneous denials on your behalf.
We understand that not everyone can afford health insurance. We are willing to work with patients who cannot pay in full at every visit by setting you up on a payment plan, but payment will be required at the agreed upon amount every month. You may also wish to inquire about a self-pay discount.
Although our office does not accept Charity Care through New Hanover Regional Medical Center, you may be able to reduce your bill with them by contacting the financial aid division at 910-343-7050.
We do not file liability claims. Patients with liability cases must either come as self-pay patients or have notified their personal health insurance carrier of the liability claim and received, in writing, notification that the health insurance will cover the claim.